Mobikul Zopim® Live Chat Addon enables integration of Zopim® live chat into the Mobikul Mobile App, facilitating fast and convenient communication between admins/agents and customers via the app.

• The Admin can chat with customers and vice versa.

• Helps build the fastest conversation between the admin/agents and customers.

• Customers can chat with the admin/agents using their eCommerce mobile application.

• Eradicates glitches caused by miscommunication.

Mobikul Zendesk (formerly Zopim®) Live Chat builds a communication bridge between admin and customer. With this instant chat system, customers can ask queries, provide feedback, raise demands, and more, improving user experience and saving time for both store owners and customers.

Highlighted Features:

• Real-Time Synchronized Chat System: Instant message sharing between customer and admin.

• Email Chat Logs: Customers can email the chat transcript.

• Connectivity Between Customer and Admin: Easy communication for feedback or issues.

• Agent Unavailable Message: Notifies customers if agents are unavailable.

Why use Zopim Chat in the Mobile App?

• Instant communication for query resolution.

• Quick response to customer queries.

• Easy feedback collection.

• Customers can end chat sessions.

• Enhances customer engagement with impressive UX.

Additional Benefits:

• Real-time chat on native app.

• Customers chat via Mobikul app; admins respond via Zopim server.

• Transcript of chat can be emailed for record-keeping.

• Saves time by speeding up communication.

• Improves customer satisfaction and reduces bounce rates.